We want to make returns as easy as possible for our customers. Here’s what you need to know:

Ready-to-Wear Products

• Eligible for Returns: Returns are available exclusively for our ready-to-wear items.
• European Customers: Returns are free of charge.
• Rest of the World: Return shipping costs are the responsibility of the customer.
• How to Initiate a Return: You’ll find an option to open a return portal in your delivery confirmation email.

Made-to-Order Products

• Items like graphic tees, phone cases, and other made-on-demand pieces are final sale due to their made-to-order nature.
• Exceptions: If your item is misprinted or damaged, we’re happy to offer a replacement (if stock is available).

For any issues or further assistance, email us at shop@favoritechildcollective.com. We’re here to help! 💌✨

For made to order items you have to wait up to 5 days for it to dispatch, since the product has to be made by our printing studio. The rest of our items should ship within 1 or 2 days if there are no delays due to busy dates or holidays.

For ready to wear (fashion pieces and jewelry):

- Europe: 3-10 daysUS: 5-15 days

- International: 7-25 days 

For graphic tees and phone cases:(these are made to order so they will take a little longer to ship)

- Europe: 15-25 days

- US: 5-10 days

- International: 15-30 days

All ready to wear products are shipped from our warehouse in France (meaning there are no customs to pay for European customers) , however all printed graphic t-shirts and phone cases are distributed between our printing partners in the US/Europe (Depending on stock and availability).

Email shop@favoritechildcollective.com with your question!

At Favorite Child Collective, we are committed to sustainability and are always working to improve our efforts. Here’s how we make a difference:

• Ethical Production: We strictly oppose exploitative labor practices and ensure that all our products are made ethically.
• Small-Scale Production: Our items are either made-to-order or produced in very small batches, helping to reduce waste and minimise the amount of clothing that ends up in landfills.
• Sustainable Tees: All our graphic tees are crafted using Gildan tees, a brand renowned for its quality and commitment to ecological practices.

If you’d like to know more about our sustainability efforts, feel free to email us at shop@favoritechildcollective.com. Let’s create a better future, one piece at a time. 🌱✨

You’ll receive a tracking number via email once your order has been dispatched.

• Tracking Updates: Please allow up to 48 hours for the tracking information to update.
• Delayed Updates: If your tracking hasn’t updated within 7 days, reach out to us at shop@favoritechildcollective.com, and we’ll look into it for you.

We’re here to ensure your dreamy pieces arrive safely and on time! 💌✨

Some orders may be subject to customs or other duties, for instance when we ship from our US location to Europe, or other countries where duties may apply, these are all to be paid by the customer as we are not responsible for the payment of any extra charges imposed by any country. 

We’ve got you covered! We accept a wide range of international currencies to make your shopping experience smooth and easy. At checkout, prices will automatically show in your local currency—no math required.

Got questions about specific currencies? Slide into our inbox, and we’ll sort it out for you!

Oh no! If your discount code isn’t working, here’s what might be going on:

• One-time use only: Some codes can only be used once and might have already been applied.
• Exclusions: Certain codes aren’t valid during sales or on items already discounted.

Still stuck? No worries! Drop us a message at shop@favoritechildcollective.com, and we’ll help you get it sorted. 💌

It’s easy! Sign up for our newsletter, and you’ll get a unique 10% off discount code for your first order.

Plus, as part of the club, you’ll be the first to hear about new arrivals, exclusive sales, and special offers. Just pop your email into the subscription box on our homepage or at the bottom of the website, and you’re all set! 💌✨

Looking for the perfect gift? Spoil your bestie with a Favorite Child Digital Gift Card!

• Thoughtful & Fun: It’s the ideal present for the dreamers and trendsetters in your life.
• Easy Peasy: Pick the amount, add a personalised message, and you’re all set!
• Instant Delivery: The gift card is sent straight to their inbox—no waiting required.
• Endless Possibilities: They can shop our latest drops and coolest merch to their heart’s content.

Spread the Favorite Child love with a gift they’ll never forget! ✨💌

Keep your Favorite Child Collective pieces as fabulous as the day you got them with these simple tips:

• Handle with Care: Our items are made with love and delicate materials, so avoid rough handling or sudden impacts that could cause damage.
• Keep it Dry: Moisture can dull the finish or cause discoloration. Steer clear of wearing your pieces in the rain, while swimming, or in humid environments.

Store Safely: When not in use, store your items in a cool, dry place, away from direct sunlight. A jewellery box or pouch works wonders to keep them safe.

Jewellery Care

Show your jewellery some extra love with these care tips:

• Beware of Scratches: Keep your pieces away from hard surfaces to avoid scratching the plating.
• No Harsh Chemicals: Avoid contact with alcohol, perfumes, lotions, or other harsh substances, as they can damage the plating and cause discoloration.
• Shower Solo: Remove your necklaces, rings, or earrings before showering to protect them from water damage.

By following these easy steps, your Favorite Child pieces will stay dazzling and ready to slay for years to come! ✨💖

We’ve got you covered with sizes for everyone:

• Clothing: XS, S, M, L, XL, 3XL
• Rings: Sizes 5–10

Find your perfect fit, and let your inner Favorite Child shine bright! ✨💖

Out of stock? No worries, we’ve got you covered!

• Fast Favorites: Our dreamy pieces often sell out faster than you can say “manifested,” but don’t fret—many items come back!
  Sign up for a restock notification on the product page to be the first to know when your fave returns.
• Discontinued Darlings:
  Some pieces are truly limited edition, like a rare vintage find. If it’s marked as discontinued, it means it’s one-of-a-kind and won’t be restocked—making it extra special.

Keep an eye out for our next drop—you might just find your new obsession! 💌✨

How to Stay Updated:

• Restock Notifications: If you see a sold-out item you adore, look for a "Notify Me" button or option to enter your email.
• We'll let you know as soon as it's back in stock (if it's coming back!).
• Explore Alternatives:
• While you wait, why not browse our other dreamy collections?
• You might discover a new favorite!

Love it? Lock it in early with our Pre-Order option—because the best pieces don’t wait!

• Why Pre-Order? Pre-ordering guarantees you get your hands on the latest Favorite Child drops before they sell out. It’s like reserving your spot for a must-have treasure.
• How It Works: When you pre-order, you’re securing an item before it officially launches.
• Estimated Delivery: Check the product page for an estimated delivery date so you know when to expect your dreamy piece.
• Secure Your Spot: Pre-orders are processed immediately, meaning your item is locked in and waiting just for you.

We know you’re eager to rock your new look, and we appreciate your patience while we prepare these exclusive items for you. Your pre-ordered piece will be worth the wait! ✨

Oops! Made a mistake? Don’t worry, we’re here to help.

If you realize the mistake immediately:

• Contact Customer Support: Reach out to our team at shop@favoritechildcollective.com as soon as possible.
• Provide the Correct Details: Let us know the error and the accurate information.
• We’ll Try to Fix It: If the order hasn’t been processed yet, we’ll do our best to make the correction for you.

If the order has already been processed:

• Contact Customer Support: Explain the situation and ask about your options.
• Next Steps: Depending on the circumstances, this might involve canceling the order and placing a new one with the correct details. Please note this could result in additional fees or delays in delivery.

We’re sorry for any inconvenience this may cause, but rest assured, our support team will do everything they can to resolve the issue quickly and smoothly! 💌✨

We understand that plans can change! Here’s what you need to know about modifying or canceling your order:

Cancelling or Changing an Order:

• Contact Us Quickly: If you need to cancel or make changes to your order (such as updating the shipping address or item details), please reach out to us at shop@favoritechildcollective.com as soon as possible after placing your order.
• Processing Timeline: Once an order has been processed or shipped, we’re unable to make changes or cancellations.

If Your Order Has Already Shipped:

• Unfortunately, we can’t cancel or change an order that has already been dispatched. However, you may be eligible to return the item once it arrives.

Refunds for Cancellations:

• If your cancellation is successful, any payments made will be refunded to your original payment method. Please allow up to 5–7 business days for the refund to reflect in your account, depending on your bank or payment provider.

Important Notes:

• Some items, such as pre-orders or personalised pieces, may not be eligible for cancellation once the production process has begun.
• For further assistance, don’t hesitate to reach out—we’re here to help!

We appreciate your understanding and are happy to assist with any concerns. 💌✨

We don’t offer specific gift packaging, but no worries—our packaging is designed to be gift-ready! Especially for our jewellery pieces, which come in charming boxes that are perfect for gifting.

Whether it’s a treat for yourself or a special someone, our packaging adds a touch of elegance to every purchase. ✨🎁

We’re so sorry to hear that! At Favorite Child Collective, we strive for quality in every piece, and we want to make this right.

What to Do:

1. Contact Customer Support: Reach out to us at shop@favoritechildcollective.com as soon as possible.
2. Provide Details: Include your order number, a description of the issue, and clear photos of the defective item.
3. Next Steps: Our team will review the information and work with you to resolve the issue, whether that means a replacement, store credit, or a refund (depending on the situation).

We appreciate your patience and understanding, and we’re committed to making sure you love your Favorite Child experience! 💌✨

Oh no! We’re sorry to hear that an item is missing from your order. Let’s get this sorted out for you right away.

What to Do:

1. Check Your Order Details: Double-check your order confirmation to ensure all items were included in the same shipment. Some items may ship separately.
2. Contact Customer Support: If the item is indeed missing, email us at shop@favoritechildcollective.com with:

• Your order number
• The name of the missing item
• A photo of the package and its contents (if possible).

1. Resolution: Once we review your case, we’ll work to resolve it promptly, whether that means sending the missing item or offering a refund.

We appreciate your patience and are here to make things right! 💌✨

We’re sorry to hear your package hasn’t arrived! Don’t worry—we’ll help you figure it out.

What to Do:

Check the Tracking Information:

• Review your tracking details to confirm the package’s status. Sometimes delays happen due to carrier issues or customs processing.

Contact the Carrier:

• If your package is marked as “delivered” but you haven’t received it, contact the shipping carrier directly with your tracking number for more information.

1. Contact Us:

• If you’re unable to locate the package, email us at shop@favoritechildcollective.com with:
• Your order number
• The tracking number
• Any relevant details (e.g., if it was marked as delivered but isn’t in your possession).

Next Steps:

Our team will investigate the situation and work with the shipping carrier to locate your package. If it’s confirmed as lost, we’ll find the best resolution for you, whether that’s a replacement or a refund.

We’re here to help and ensure you receive your dreamy pieces! 💌✨

It depends on the type of sale! Here’s the lowdown:

• Regular Sale Items: Yes, sale items can usually be returned as long as they meet our return policy criteria (e.g., within the return window, unworn, and in original condition).
• Final Sale Items: Items marked as “Final Sale” are not eligible for returns, refunds, or exchanges.

If you’re unsure about your item’s return eligibility, feel free to reach out to us at shop@favoritechildcollective.com, and we’ll be happy to assist! 💌✨

Excited about your Favorite Child Collective delivery? Here’s how to track it:

How to Track Your Order:

1. Shipping Confirmation Email: Once your order ships, you’ll receive an email with your tracking number and a link to check its status.
2. Track Online: Click the tracking link in your email or enter the tracking number on the carrier’s website to see real-time updates on your package’s journey.

Haven’t Received a Tracking Email?

• Double-check your spam or promotions folder—it might have landed there.
• If you still can’t find it, contact us at shop@favoritechildcollective.com, and we’ll provide the tracking details.

Delays:

Shipping delays can happen due to customs, weather, or carrier issues. If your package seems stuck or delayed, let us know, and we’ll assist in resolving it.

We’re here to make sure your dreamy pieces arrive safely! 💌✨

Oh no! If your order is marked as delivered but you haven’t received it, don’t worry—we’ll help you sort it out.

Steps to Take:

Double-Check:

• Check around your delivery area, including porches, mailboxes, or with neighbors who might have accepted the package.

Contact the Carrier:

• Reach out to the shipping carrier with your tracking number for more detailed delivery information.

1. Contact Us:

• If you still can’t locate your package, email us at shop@favoritechildcollective.com with:
• Your order number
• Tracking number
• Any relevant details (e.g., unusual circumstances).

Next Steps:

Our team will work with the carrier to investigate and determine the best solution for you, whether that’s resending the item or offering store credit.

We’re here to ensure you receive your dreamy pieces—thank you for your patience while we resolve this! 💌✨

We’re always on the lookout for talented and creative souls to join the Favorite Child Collective! Whether you’re a poet, artist, writer, or dreamer, we’d love to collaborate with you.

• Monthly Prompts: Each month, we release a unique creative prompt to inspire you and showcase your talents. From poetry and artwork to storytelling and styling, there’s something for every kind of muse.
• Collaborations Welcome: Got a creative idea or project? Slide into our inbox or tag us on social media—we’re always excited to connect with fresh talent and explore new artistic directions.
• Stay Updated: Sign up for our newsletter or follow us on social media to get the latest on prompts, collaborations, and opportunities to feature your work.

We’re here to create, dream, and build a vibrant community together. Join us and let’s make magic happen! 💌✨

For all press, media, and collaboration inquiries, we’d love to hear from you!

Please reach out to us at pr@favoritechildcollective.com, and our team will get back to you as soon as possible.

Let’s create something amazing together! 💌✨

Interested in stocking Favorite Child Collective in your store? We’d love to partner with you!

For all wholesale inquiries, please email us at pr@favoritechildcollective.com with the following details:

• Your store name and location
• A brief description of your store and audience
• The products you’re interested in

Our team will get back to you with more information about our wholesale options. Let’s bring Favorite Child to even more dreamers worldwide! ✨